shipping & returns
summaries of shipping & returns policies are provided below but Please review the FAQ page(s) for additional information.
buyer is responsible to ensure shipping address provided at checkout is accurate.
Karl Von Artistry is not responsible for packages mis-delivered, lost, or damaged by USPS or any other carrier.
(If a package is lost or damaged in shipping, please reach out to discuss possible options for replacement
and/or assistance in filing a claim against the carrier, if package had insurance coverage.)
Leather goods
shipping
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domestic shipping throughout united states
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orders $35+ ship free via usps ground advantage
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options at checkout to upgrade to usps priority mail or usps priority mail express
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most orders ship within 3-5 business days
(except items engraved with handwriting, which ship within 3-5 business days after handwriting sample is submitted) -
tracking information provided via email at time of shipment
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delivery dates / time frames are not guaranteed by karl von artistry
RETURNS
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custom/personalized leather items cannot be returned unless order was incorrectly fulfilled by karl von artistry
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non-personalized leather items may be returned if karl von artistry receives advance request within 14 days of delivery and return is made within 30 days of delivery
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after pre-approval of return, buyer is responsible for return shipping cost & proper packaging of item
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items returned in poor or damaged condition may have refund adjusted accordingly, at discretion of karl von artistry
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refunds issued within 2 business days of return being received
photography
shipping
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all photography print orders include free domestic shipping throughout united states
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shipping carrier / method may vary -- paper prints sized 5" x 7" through 11" x 14" ship directly from Karl Von Artistry via USPS ground advantage; paper Prints sized 16" x 20" through 30" x 40" and all canvas prints ship from an outside printing lab via ground shipping (specific carrier varies)
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most orders ship within 3-5 business days (occasionally prints 16" x 20" or larger may have delayed turnaround if outside printing lab is experiencing a back-up -- karl von artistry will provide update via email if this occurs)
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tracking information provided via email at time of shipment
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delivery dates / time frames are not guaranteed by karl von artistry
returns
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returns must receive pre-approval (via email correspondence with karl von artistry) within 14 days of delivery
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once approved, returns must be sent back within 30 days of delivery
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buyer is responsible for return shipping cost & proper packaging of item
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items returned in poor or damaged condition may have refund adjusted accordingly, at discretion of karl von artistry
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refunds issued within 2 business days of return being received
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any print ordered with custom dimensions/crop or on custom material (canvas, etc.) is not eligible for return
artwork
shipping
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all artwork orders include free domestic shipping throughout united states
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ground shipping -- carrier may vary
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orders ship within 3-5 business days
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tracking information provided via email at time of shipment
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delivery dates / time frames are not guaranteed by karl von artistry
returns
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returns must receive pre-approval (via email correspondence with karl von artistry) within 14 days of delivery
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once approved, returns must be sent back within 30 days of delivery
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buyer is responsible for return shipping cost & proper packaging of item
-
items returned in poor or damaged condition may have refund adjusted accordingly, at discretion of karl von artistry
-
refunds issued within 2 business days of return being received