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shipping & returns

summaries of shipping & returns policies are provided below but Please review the FAQ page(s) for additional information.

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buyer is responsible to ensure shipping address provided at checkout is accurate.

Karl Von Artistry is not responsible for packages mis-delivered, lost, or damaged by USPS or any other carrier.

(If a package is lost or damaged in shipping, please reach out to discuss possible options for replacement

and/or assistance in filing a claim against the carrier, if package had insurance coverage.)

Leather goods

 

shipping

  • domestic shipping throughout united states

  • orders $35+ ship free via usps ground advantage

  • options at checkout to upgrade to usps priority mail or usps priority mail express

  • most orders ship within 3-5 business days
    (except items engraved with handwriting, which ship within 3-5 business days after handwriting sample is submitted)

  • tracking information provided via email at time of shipment

  • delivery dates / time frames are not guaranteed by karl von artistry
     

RETURNS

  • custom/personalized leather items cannot be returned unless order was incorrectly fulfilled by karl von artistry

  • non-personalized leather items may be returned if karl von artistry receives advance request within 14 days of delivery and return is made within 30 days of delivery

  • after pre-approval of return, buyer is responsible for return shipping cost & proper packaging of item

  • items returned in poor or damaged condition may have refund adjusted accordingly, at discretion of karl von artistry

  • refunds issued within 2 business days of return being received

photography

 

shipping

  • all photography print orders include free domestic shipping throughout united states

  • shipping carrier / method may vary -- paper prints sized 5" x 7" through 11" x 14" ship directly from Karl Von Artistry via USPS ground advantage; paper Prints sized 16" x 20" through 30" x 40" and all canvas prints ship from an outside printing lab via ground shipping (specific carrier varies)

  • most orders ship within 3-5 business days (occasionally prints 16" x 20" or larger may have delayed turnaround if outside printing lab is experiencing a back-up -- karl von artistry will provide update via email if this occurs)

  • tracking information provided via email at time of shipment

  • delivery dates / time frames are not guaranteed by karl von artistry

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returns​

  • returns must receive pre-approval (via email correspondence with karl von artistry) within 14 days of delivery

  • once approved, returns must be sent back within 30 days of delivery

  • buyer is responsible for return shipping cost & proper packaging of item

  • items returned in poor or damaged condition may have refund adjusted accordingly, at discretion of karl von artistry

  • refunds issued within 2 business days of return being received

  • any print ordered with custom dimensions/crop or on custom material (canvas, etc.) is not eligible for return

artwork

 

shipping

  • all artwork orders include free domestic shipping throughout united states

  • ground shipping -- carrier may vary

  • orders ship within 3-5 business days

  • tracking information provided via email at time of shipment

  • delivery dates / time frames are not guaranteed by karl von artistry

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returns​

  • returns must receive pre-approval (via email correspondence with karl von artistry) within 14 days of delivery

  • once approved, returns must be sent back within 30 days of delivery

  • buyer is responsible for return shipping cost & proper packaging of item

  • items returned in poor or damaged condition may have refund adjusted accordingly, at discretion of karl von artistry

  • refunds issued within 2 business days of return being received

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