FAQ

Please review the specific description for any item you're interested in for its exact leather details. CATCHALLS, RING DISHES, KEYCHAINS, LUGGAGE TAGS & WALLETS: We use premium, full-grain, veg-tanned Italian leather for these products. Each piece of leather is unique and may exhibit a somewhat different "pattern" or texture, markings such as slight scratches or creases, and/or minor variations in color. (Color may also vary in-person from what you see on your screen.) Most of these items are finished with a satin resin and burnished edges. (Again, you can review their specific descriptions for exact finishing details.) MOUSEPADS: Our mousepads are made from premium, full-grain, veg-tanned English bridle leather. Bridle leather is highly durable and has a rich color. (It is water-resistant but not waterproof.) The mousepad edges are burnished for a smooth feel. If placed on a glass or other particularly slick surface, it may slide around, so you might find using a non-slip mat underneath to be necessary. Each piece of leather is unique and may have markings such as slight scratches and/or minor variations in color. (Color may also vary in-person from what you see on your screen.) EARRINGS: Earrings are crafted from premium, full-grain, veg-tanned leather. The leather is painted with acrylic paint and finished with an acrylic sealer. Although not waterproof, this helps protect them from light moisture. You're always welcome to reach out via our Contact page with any questions about our products and materials!

The process we use to shape our leather catchalls is called wet forming. After wetting the piece of leather, it is formed by hand. (Because of this, there may be slight variations in the final shape.) As the leather dries, it stiffens to a firmer texture -- with only slight flexibility -- and then maintains the desired shape. We personally prefer this method for its "cleaner" look and more sturdy feel to the leather.

Prints are produced with archival photo paper and inks. We offer both matte and luster paper finish options.

First, navigate back to the handwriting catchall in the Leather Shop. In the description of the item, we have included instructions on how to submit the handwriting. One of the photographs for the item also includes the instructions. If you still need assistance, just drop us a message via the form on our Contact page and we'll help you work it out!

Possibly! Drop us a line via the form on our Contact page and we'd be happy to discuss your vision to see if we can make it a reality.

Custom sizes may be available upon request. Please use the form on our Contact page to inquire about a print with different dimensions than is offered in the shop.

Please just send a message to us with your order number and request that we exclude that information.

Sure! Send us a message through our Contact page. Reference your order number and let us know what you'd like the note to say. We'll be sure to include it in the package shipping to your gift recipient!

Our earrings are individually packaged in a kraft gift box (with cotton padding inside) that is stamped with our logo. The box is tied in black string. Luggage tags and keychains are wrapped in tissue paper, then placed inside a small cotton bag that is stamped with our logo. Feel free to message us through the form on our Contact page if you are interested in discussing gift wrap or packaging for leather catchalls or other items. Additional fees may apply.

We currently only ship to the United States (including Alaska & Hawaii) and Puerto Rico. (Apologies to our international shoppers!)

Orders over $35 ship free via USPS First Class Mail. Your shopping cart will automatically reflect this once it contains $35+ of product. We also offer the option to pay for a shipping upgrade to either USPS Priority Mail and USPS Priority Mail Express.

Orders ship within 3-5 business days. Tracking information will always be provided via email at time of shipment, so you can monitor your package's status and estimated delivery date but some general time frames are outlined below. NOTE: We encourage buyers to select a USPS Priority Mail or USPS Priority Mail Express upgrade prior to checkout in order to have insurance coverage and/or a delivery date guarantee if receipt of the package is time-sensitive.* Leather products and photographs up to 11" x 14" ship via USPS First Class Mail, which usually takes a few days but can be longer during busy holiday seasons or may be affected by inclement weather. *Selecting a shipping upgrade to USPS Priority Mail will result in a (non-guaranteed) 1-4 day delivery (excluding holidays and Sundays) or USPS Priority Mail Express will result in a guaranteed** (by USPS) 1-2 day delivery date, even on most holidays. Photographs sized 16" x 20" or larger ship via ground shipping (carrier may vary) from an outside printing lab located in MN. Ground shipping can take up to a week or so depending on your location. Please keep in mind that busy seasons and weather can affect the delivery time frame of any package, regardless of the carrier. **However, if you upgrade to USPS Priority Mail Express and your package does not arrive within the designated time frame, please contact us so we can assist you with obtaining a partial refund of your additional postage.

If it has been six or more business days since you placed your order, you should have received an email with the tracking information for your package. This is the best way to check its location and status, as we will have no further details beyond what the tracking details will show. If the tracking details state your package is still on its way but seems to be delayed, we (unfortunately) cannot do anything about the issue. We encourage buyers to select a USPS Priority Mail or USPS Priority Mail Express upgrade prior to checkout in order to have insurance coverage and/or a delivery date guarantee if receipt of the package is time-sensitive. If the tracking details state your package was delivered but you cannot locate it in your mailbox and/or on your property, we (unfortunately) cannot do anything about the issue. Your best bet would be to speak with your mail carrier or to contact the carrier company directly to inquire whether they have any recollection or record of where it may be. You are responsible to confirm accuracy of the shipping address (and its ability to receive packages via USPS -- for leather orders, or from any possible carrier -- for photograph orders). Verifying your address prior to checkout will help eliminate risk of a mis-delivery. If a package is returned to us by the mail carrier company due to an incorrect address or other inability to deliver as intended, we will contact you to discuss the issue. ​ Karl Von Artistry is not responsible for packages mis-delivered, lost, or damaged by USPS or any other carrier.

Naturally, we strive to be accurate with every single order but mistakes sometimes happen. Please contact us promptly (via our contact page) if you receive an item that does not match your order specifications, so we can discuss resolution.

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Custom or personalized leather items cannot be returned unless they are found to have been created incorrectly per the specifications of the order placed by buyer. (Karl Von Artistry will require a photograph of any such inaccuracy be provided via email before processing a replacement.) ​ Photographs or leather items that are not custom or personalized may be returned if buyer first contacts Karl Von Artistry within 14 days of delivery and subsequently returns the order within 30 days of delivery. Buyer is responsible for the return shipping cost and proper packaging of the item(s). If an item is returned in poor condition or damaged condition and cannot be resold for full price, the amount of any refund will be adjusted accordingly.

Please contact us within 24 hours to request modification of your order. Modification requests outside this time frame may require an additional fee, depending on how far along in the creation process we have gotten on your order.

Please contact us within 24 hours to request cancelation of your order. Cancelation requests outside this time frame may only receive a partial refund, depending on how far along in the creation process we have gotten on your order.

A discount may be available on larger quantity orders. Feel free to reach out via our Contact page to discuss this option. We occasionally will offer general discounts as well. These will be listed on our shop's home page and our social media accounts, so be sure to follow us there for notification!

You can reach out to us through the form on our Contact page and we'll reply ASAP!